We have a new help center

We’ve been working behind the scenes on a brand new help center for a few months, so we’re excited to say: it’s here! We redesigned help.ifttt.com to make it easier for you to get started with IFTTT, troubleshoot your Applets and services, and get in touch. We also added a search function, so you can quickly find articles that relate to your issue.

We recognize that sometimes it’s easier to show instead of tell. That’s why, alongside the articles, you’ll find some short video tutorials that cover the basics.

We’re excited for the new things we’ll learn from help.ifttt.com. Our support team is small (but mighty!), so we want to add content that helps us address your most common issues. The reporting capabilities will help us understand what you’re looking for and how we can improve.

We’re already learning! So far, the most visited articles in our new help center are:

Of course, we realize that sometimes your issue might be more complex or unusual, and talking to an IFTTT expert is the only way. For those moments, here’s some things to know:

  • Because we often need personal details like usernames and Applet IDs to troubleshoot with you, Twitter and Facebook aren’t the best support channels for us. If you hit us up there, we’ll point you to the help center to submit a ticket.

  • Our support team hours are from Monday to Friday, 9AM to 5PM PST. We honor all major U.S. holidays.

    • We do our best to respond to support requests within a few days. Thanks for your patience!

  • We update status.ifttt.com whenever there’s a service-wide or IFTTT-wide issue. You can even subscribe to get updates.

  • We can’t help troubleshoot Applets you build as a Maker or Applets built with the Webhooks service. These DIY options allow you to use javascript filters and webhook API calls, so we’re not able to help you experiment with your code or web calls. You can check out the communities on Reddit and Hackster.io for inspiration and assistance from your fellow Makers!

We’ll add to our help center as we learn more about your needs and launch new features, so check back to see what’s new. You can always reach it by clicking “Help” in the footer on ifttt.com and the blog.