Account Manager

IFTTT is the world’s leading connectivity platform. We help over 700 global enterprises accelerate the digital transformation of their products into integrated services, dramatically reducing their development costs while extending compatibility and lifetime value. IFTTT is the connectivity standard and low-code alternative to building your own integrations in-house.
Our products have attracted 17 million consumers across 140 countries and served over 90 million activated connections. Enterprises like BMW, Domino’s, Amazon, Bosch, ING, and Samsung trust IFTTT for their connectivity solutions.
Created in San Francisco, IFTTT is backed by Andreessen Horowitz, IBM, Norwest Venture Partners, and Salesforce Ventures.

As an early member of the team, you will be leading commercial relationships with our top brands and customers. This role will be focused on communicating the value we provide, developing up-sell and cross-sell opportunities while growing the overall value of the relationship between IFTTT and your customers.

What you will do:

  • Drive business value and measure ROI for your customers
  • Design and execute on value roadmap for your customers
  • Serve as the primary contact post-sale, beginning at on-boarding and taking full ownership through the entire customer lifecycle, including renewals, expansions, & upsells
  • Be an expert on the IFTTT platform product from the business user perspective so as to become a trusted advisor for the customer
  • Build strong executive and business user relationships with IFTTT’s largest & most strategic enterprise customers
  • Serve as the primary contact post-sale, beginning at on-boarding and taking full ownership through the entire customer lifecycle, including renewals, expansions, & upsells
  • Set up and drive executive & quarterly business reviews with the customer
  • Evangelize the IFTTT vision by expanding our presence among our largest and most valuable customers.
  • Help us define and implement a successful account management strategy

What we are looking for:

  • 5+ years of post-sales account management experience successfully owning a $MM portfolio of large enterprise relationships with deep technical/product needs
  • Account planning, sales execution, and a strong ability to uncover customer pain points
  • Excellent in business, and written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences
  • You are flexible, learn quickly, and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
  • Strong computer skills in Salesforce, Google, Microsoft and Apple programs
  • A desire to be a part of a small team and make a big impact
  • A willingness to grow and adjust course quickly in a dynamic team

Benefits and Perks:

  • Fast-paced and collaborative environment where you will regularly engage with our senior leadership
  • Competitive compensation 
  • Health (medical, dental & vision), Transit, Flex Spending & 401(k) benefits 
  • Meaningful Equity 
  • Unlimited PTO policy
  • Annual Always Learning Allowance  
  • Paid day of service with the charitable organization of your choice
  • Catered lunch 2 days a week 
  • Snacks and Bevs 
  • Dog-friendly office