New guest message

This trigger fires when a guest sends you a message about their stay.

Developer info

API endpoint slug: hosttools.new_guest_message

Trigger fields

Listing Dropdown list

Label: Listing
Helper text: The listing you want to watch. Choose Any listing to be notified about all of them.
Slug: listing
Required: true
Can have default value: false

Ingredients

Message The text of the guest's message. Blank if the message was an attachment only.

Slug: message
Filter code: Hosttools.newGuestMessage.Message
Type: String
Example: Hi, what time can we check in?

Sent at When the guest sent the message.

Slug: sent_at
Filter code: Hosttools.newGuestMessage.SentAt
Type: Date with time (ISO8601)
Example: 2020-07-08T04:17:06+05:00

Guest name The guest's full name.

Slug: guest_name
Filter code: Hosttools.newGuestMessage.GuestName
Type: String
Example: Ada Testguest

Check in date The check-in date, in the listing's local time zone.

Slug: check_in_date
Filter code: Hosttools.newGuestMessage.CheckInDate
Type: Date with time (ISO8601)
Example: 2020-07-08T04:17:06+05:00

Check out date The check-out date, in the listing's local time zone.

Slug: check_out_date
Filter code: Hosttools.newGuestMessage.CheckOutDate
Type: Date with time (ISO8601)
Example: 2020-07-08T04:17:06+05:00

Listing name The name of the listing.

Slug: listing_name
Filter code: Hosttools.newGuestMessage.ListingName
Type: String
Example: 923 Market

Attachment url A link to the first attachment on the message, if there is one.

Slug: attachment_url
Filter code: Hosttools.newGuestMessage.AttachmentUrl
Type: Web URL
Example: https://example.com/attachment.jpg

Booking Host Tools' ID for the booking the message belongs to. Use it with the "Send a message to a guest" action to reply.

Slug: booking_id
Filter code: Hosttools.newGuestMessage.BookingId
Type: String
Example: 6ab19e07cba21a8bc75f79e1