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Useful PagerDuty and Relatel integrations
Triggers (If this)
New Smiley
This trigger fire when a new smiley is rated.
New oncall shift starts for me
Fires when a new oncall shift starts for the current user.
New Call
This trigger fires when a new call is started.
New incident assigned to me
Fires when a new incident gets assigned to the current user.
New Chat
This trigger fires when a new chat is started.
New Voicemail
This trigger fire when a new voicemail is received.
New Message
This trigger fires when a new sms is sent.
Queries (With)
Contacts
A list of all company contacts
List incidents
Returns a list of incidents.
Actions (Then that)
Cloak Reception
This action will change the outgoing number for calls.
Update incident status
This action will update the status of an incident.
Do not disturb
This action will toggle the "Do not disturb" status.
Create a new incident
This action will create a new incident in PagerDuty.
Join group
This action will join the employee to a group.
Leave group
This action will remove the employee from a group.
Send Message
This action will send a text message
Create Contact
create a new contact
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