How this automation works
Receive immediate SMS alerts when a contact in Intercom is tagged. The Applet runs whenever Intercom adds a tag to a contact (optionally limited to a specific tag you choose) and sends an SMS with the tag and contact details. Useful for sales, support, or ops teams who need mobile notifications for VIPs, urgent tickets, or other tagged contacts via Intercom and SMS.
Trigger ingredients
Action fields
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Create your own SMS and Intercom workflow
Create custom workflows effortlessly by selecting triggers, queries, and actions. With IFTTT, it's simple: “If this” trigger happens, “then that” action follows. Streamline tasks and save time with automated workflows that work for you.
10 triggers, queries, and actions
Contact tagged
New contact created
New conversation started
Add tag to contact
Create or update contact
Send outbound message
Add tag to contact
Contact tagged
Create or update contact
New contact created
New conversation started
Send outbound message
Build an automation in seconds!
You can add delays, queries, and more actions in the next step!
More on SMS and Intercom
About SMS
Get important notifications on your phone via SMS. This service has a cap of 100 SMS messages per month for users in the US and Canada and 10 per month for those outside of North America. To avoid having Applets paused until the next month if you hit the limit, try the Notifications service. Some carriers outside of the US are not supported yet (learn more here). Please note: Messages sent must adhere to IFTTT's message guidelines.
Get important notifications on your phone via SMS. This service has a cap of 100 SMS messages per month for users in the US and Canada and 10 per month for those outside of North America. To avoid having Applets paused until the next month if you hit the limit, try the Notifications service. Some carriers outside of the US are not supported yet (learn more here). Please note: Messages sent must adhere to IFTTT's message guidelines.
About Intercom
Intercom is a customer communications platform combining live chat, AI-powered support, ticketing, and outbound messaging. Connect Intercom to IFTTT to route new conversations and contacts to your CRM, Slack, or spreadsheets, and to send outbound messages programmatically from upstream triggers.
Intercom is a customer communications platform combining live chat, AI-powered support, ticketing, and outbound messaging. Connect Intercom to IFTTT to route new conversations and contacts to your CRM, Slack, or spreadsheets, and to send outbound messages programmatically from upstream triggers.
