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Google Assistant Activate scene. SMS Send me an SMS. Intercom Look up contact.

Send Intercom contact info via SMS

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How this automation works

Send an Intercom contact's profile details to your phone via SMS. When you say the Scene Name to Google Assistant, the Applet asks Intercom for the contact you configure and sends the contact's name, email, role, and company as an SMS. Useful for support or sales reps who need hands-free access to customer info from Intercom via SMS.

If
Google Assistant icon
Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
This Trigger activates a named scene when you say "Ok Google, activate [Scene Name]".
SceneName ActivatedAt
With
Intercom icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns profile details for an Intercom contact including name, email, role, and company.
ContactId ContactName ContactEmail ContactRole ContactPhone CompanyName TagsCsv CreatedAt LastSeenAt
Then
SMS icon
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This Action will send an SMS to your mobile phone.
message

Services used in this Applet

Create your own workflow

Create custom workflows effortlessly by selecting triggers, queries, and actions. With IFTTT, it's simple: “If this” trigger happens, “then that” action follows. Streamline tasks and save time with automated workflows that work for you.

11 triggers, queries, and actions

Activate scene

Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
This Trigger activates a named scene when you say "Ok Google, activate [Scene Name]".

Contact tagged

Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a tag is added to a contact in your Intercom workspace.

New contact created

Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a new contact is created in your Intercom workspace.

New conversation started

Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a new conversation is started by a contact in your Intercom workspace.

Send IFTTT an SMS tagged

Pro icon
Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
Send IFTTT a tagged SMS by adding a hashtag symbol anywhere in the message (e.g. #IFTTT).

Send IFTTT any SMS

Pro icon
Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
This Trigger fires every time you send any SMS to your IFTTT phone number.

Look up contact

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns profile details for an Intercom contact including name, email, role, and company.

Add tag to contact

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will add a tag to a contact in your Intercom workspace.

Create or update contact

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a new contact or update an existing contact in your Intercom workspace, matching on email address.

Send me an SMS

Pro icon
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This Action will send an SMS to your mobile phone.

Send outbound message

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will send an outbound message to a contact from your Intercom workspace.

Activate scene

Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
This Trigger activates a named scene when you say "Ok Google, activate [Scene Name]".

Add tag to contact

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will add a tag to a contact in your Intercom workspace.

Contact tagged

Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a tag is added to a contact in your Intercom workspace.

Create or update contact

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a new contact or update an existing contact in your Intercom workspace, matching on email address.

Look up contact

Pro plus icon
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns profile details for an Intercom contact including name, email, role, and company.

New contact created

Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a new contact is created in your Intercom workspace.

New conversation started

Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a new conversation is started by a contact in your Intercom workspace.

Send IFTTT an SMS tagged

Pro icon
Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
Send IFTTT a tagged SMS by adding a hashtag symbol anywhere in the message (e.g. #IFTTT).

Send IFTTT any SMS

Pro icon
Realtime trigger
Realtime Applets run after the trigger service notifies IFTTT of a new trigger event. Since IFTTT is notified proactively of new trigger events, realtime Applets normally run within a few seconds of a trigger event occurring.
This Trigger fires every time you send any SMS to your IFTTT phone number.

Send me an SMS

Pro icon
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This Action will send an SMS to your mobile phone.

Send outbound message

Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will send an outbound message to a contact from your Intercom workspace.

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More on these services

About SMS

Get important notifications on your phone via SMS. This service has a cap of 100 SMS messages per month for users in the US and Canada and 10 per month for those outside of North America. To avoid having Applets paused until the next month if you hit the limit, try the Notifications service. Some carriers outside of the US are not supported yet (learn more here). Please note: Messages sent must adhere to IFTTT's message guidelines.

Explore SMS

More integrations with SMS

About Intercom

Intercom is a customer communications platform combining live chat, AI-powered support, ticketing, and outbound messaging. Connect Intercom to IFTTT to route new conversations and contacts to your CRM, Slack, or spreadsheets, and to send outbound messages programmatically from upstream triggers.

Explore Intercom

More integrations with Intercom

About Google Assistant

Create custom voice commands for your Google Assistant. Available on Android, iOS and Google Home devices. Get more details here.

Explore Google Assistant

More integrations with Google Assistant

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