Send an email when Intercom starts a conversation
1 ready-made Email and Intercom Applets
Turn one on, or build your own. Email can start an automation with "Send IFTTT an email tagged", and IFTTT can then run "Add tag to contact" on Intercom.
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Create your own Email and Intercom workflow
Create custom workflows effortlessly by selecting triggers, queries, and actions. With IFTTT, it's simple: “If this” trigger happens, “then that” action follows. Streamline tasks and save time with automated workflows that work for you.
10 triggers, queries, and actions
Contact tagged
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a tag is added to a contact in your Intercom workspace.
New contact created
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a new contact is created in your Intercom workspace.
New conversation started
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a new conversation is started by a contact in your Intercom workspace.
Send IFTTT an email tagged
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
Send IFTTT an email at trigger@applet.ifttt.com with a hashtag in the subject (e.g. #IFTTT) and this Trigger fires. You can optionally add a single file attachment (up to 30MB) and IFTTT will create a public URL to the file as an Ingredient.
Send IFTTT any email
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
Send IFTTT any email at trigger@applet.ifttt.com and this Trigger fires. You can optionally add a single file attachment and IFTTT will create a public URL to the file as an Ingredient. This trigger will reject emails with attachments over 30MB.
Look up contact
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns profile details for an Intercom contact including name, email, role, and company.
Add tag to contact
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will add a tag to a contact in your Intercom workspace.
Create or update contact
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a new contact or update an existing contact in your Intercom workspace, matching on email address.
Send me an email
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This Action will send you an HTML based email. Images and links are supported.
Send outbound message
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will send an outbound message to a contact from your Intercom workspace.
Add tag to contact
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will add a tag to a contact in your Intercom workspace.
Contact tagged
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a tag is added to a contact in your Intercom workspace.
Create or update contact
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will create a new contact or update an existing contact in your Intercom workspace, matching on email address.
Look up contact
Query
A query lets your Applet retrieve extra data that isn't included in the trigger, so that your automation can include more complete or useful information.
This query returns profile details for an Intercom contact including name, email, role, and company.
New contact created
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a new contact is created in your Intercom workspace.
New conversation started
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
This trigger fires when a new conversation is started by a contact in your Intercom workspace.
Send IFTTT an email tagged
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
Send IFTTT an email at trigger@applet.ifttt.com with a hashtag in the subject (e.g. #IFTTT) and this Trigger fires. You can optionally add a single file attachment (up to 30MB) and IFTTT will create a public URL to the file as an Ingredient.
Send IFTTT any email
Polling trigger
Polling Applets run after IFTTT reaches out to the trigger service and finds a new trigger event. These trigger checks occur every 5 minutes for Pro and Pro+ users, and every hour for Free users.
Send IFTTT any email at trigger@applet.ifttt.com and this Trigger fires. You can optionally add a single file attachment and IFTTT will create a public URL to the file as an Ingredient. This trigger will reject emails with attachments over 30MB.
Send me an email
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This Action will send you an HTML based email. Images and links are supported.
Send outbound message
Action
An action is the task your Applet carries out after the trigger occurs. It defines what happens as the result of your automation and completes the workflow.
This action will send an outbound message to a contact from your Intercom workspace.
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